Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and
external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of
the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends
OVERVIEW OF ROLE AND RESPONSIBILITIES
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and
customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the
fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete
non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand
standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between
customer service and shrink
Contributes to building a high performance team:
• Communicates effectively with direct manager, Sales Leadership Team and associates
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Acts as a shadow partner to new team members as requested
• Understands and demonstrates Limited Brands’ values
Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and
external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of
the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends
OVERVIEW OF ROLE AND RESPONSIBILITIES
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and
customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the
fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete
non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand
standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between
customer service and shrink
Contributes to building a high performance team:
• Communicates effectively with direct manager, Sales Leadership Team and associates
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Acts as a shadow partner to new team members as requested
• Understands and demonstrates Limited Brands’ values
Expérience dans le management, dans la vente retail.
Base en informatique et en anglais.
Gérer l'organisation et l'animation du point de vente.
Définir les objectifs de vente.
Mise en place de campagne. (merchandising et vitrines)
Être formateur envers l'équipe de vente.
Booster les équipes de ventes.
Assurer la liaison entre la direction et le personnel.
Vous êtes reconnu pour vos compétences relationnelles et votre esprit d'équipe.
Vous avez le goût du challenge et êtes orienté business.
L'anglais courant est essentiel.
La pratique de la langue chinoise est un sérieux atout.
Dans ce cadre vos missions principales consisteront à :
Gestion du magasin
- Ouverture et fermeture du magasin, ouverture et clôture des caisses
- Vente de produits, proposition de produits supplémentaires / complémentaires
- Contrôler la procédure d’encaissement
- Gestion de stock et de l’inventaire
- Traitement dans la courtoisie des litiges avec les clients
- Application des mesures obligatoires concernant la sécurité quotidienne du magasin
- Participe aux opérations marketing au sein du magasin
Management
- Gestion des plannings des équipes
- Participe à la formation et au suivi des performances de l’équipe
- L’animation et donner des feedbacks sur terrain
- L’entretien mensuel et EAE
Chouchouter nos clients et incarner LE Service Marionnaud;
Effectuer les encaissements, tout en connaissant les différentes procédures;
Participer à la bonne tenue du magasin et le mettre en beauté via le merchandising
Vous avez un goût prononcé pour le management d’équipe et avez déjà eu la responsabilité d’un point de vente en tant que Responsable Adjoint.
Vous avez une forte affinité produit, êtes rigoureux, disponible et curieux.
Rattaché.e à la Responsable de Magasin, les missions principales consisteront à la seconder et l’accompagner dans la gestion du point de vente.
Et plus précisément :
Participer au pilotage de l’activité commerciale :
- Analyser le Chiffre d’affaires et les indicateurs de performance et proposer au Responsable de Magasin des plans d’action pour les optimiser,
- Développer les ventes,
- Accueillir et assurer un conseil personnalisé à chaque client et veiller au bon réassort du magasin,
- Mettre en œuvre la charte service client et contribuez à rendre le magasin attractif.
Assurer l’animation de l’équipe :
- Coordonner et organiser le travail de l’équipe,
- Intégrer et former les nouveaux collaborateurs,
- Assurer une communication efficace,
- Faire preuve d’exemplarité et être garant de la bonne application de la législation sociale.
Contribuer à la gestion du point de vente :
- Garantir les flux monétaires (procédures de caisse, remise en banque, fond de caisse),
- Assurer les ouvertures et fermetures de magasin,
- Garantir le respect des normes d’hygiène et de sécurité,
- Participer à la préparation des inventaires et à leur réalisation,
- Lutter contre la démarque inconnue et assurer une bonne gestion de la réserve.
A propos de la marque
resp.parisleshalles.lollys@gmail.com
directement en boutique à la responsable ou l'adjointe
