FREQUENTLY ASKED QUESTIONS

We’d understand it if you had questions about our brand-new shopping centre. We’ve collected some of your most frequently asked questions and listed them below. If you can’t find your question here, please get in touch with us.

 

What are the opening hours of Westfield Mall of the Netherlands?
The opening hours of Westfield Mall of the Netherlands can be found here.

Am I allowed to take photos in the mall?
You’re allowed to take photos with your own phone. You need to request permission from Shopping Centre Management to shoot footage with professional cameras. We ask that you respect the privacy of our visitors at all times.

How do I become a Westfield Club member?
Joining the Westfield Club couldn’t be easier. To get started, click on the Westfield Club button in the top right corner of the website. You can sign up via this page. After joining the Westfield Club, you’ll have access to exclusive discounts, offers and events. You can also subscribe to a newsletter with the latest information about the mall. You can also sign up in the Westfield Mall of the Netherlands app. You’ll always find your digital Westfield Club card and offers in the app. You can download the app in App Store and on Google Play.

Which shops are open now?
On our shop page, you can always find the latest shops and restaurants.

Where can I go for more information about opening a shop?
In order to achieve the ambitions of Westfield Mall of the Netherlands, Unibail-Rodamco-Westfield carefully selects all companies who are eligible to receive a lease offer. In making this selection, quality of concept, innovation and a sound business plan are key. If you are interested in leasing a commercial unit, please visit www.mallofthenetherlands.com for more information about your options in Westfield Mall of the Netherlands.

Where can I park and how much does parking cost?
Parking is free and there are 4,000 parking spaces at the mall. For more information on the location of our car parks, please head to Getting here.

Are mobility scooters allowed inside the mall?
Mobility scooters are allowed to drive at walking pace in the shopping centre.

Are dogs welcome in the mall?
Dogs (with the exception of assistance dogs identifiable by their vest or harness) are not allowed in the mall. If you want to be sure whether an assistance dog is allowed in a particular shop, we recommend that you check with the shop in question.

I’ve lost something at the mall. Where can I go?
Lost and found items can be picked up at the reception desk in the mall.

Are there any elevators in Westfield Mall of the Netherlands?
There are several elevators in the mall. There is an elevator at the main entrance, next to the Jumbo/P4, in Fresh, at the entrance to the Food Theatre and at P5. Please note that if you’re parked in P2, it’s best to park at level -1 if you need a mobility scooter.

Is Westfield accessible for people with a disability?
The mall is accessible for people with a disability. Dedicated parking spaces are available at all car parks. There are also elevators next to Jumbo and in Fresh! We also offer wheelchair rentals as a service.

Is there a nursery?
We have a nursery in the mall. You can sign up your child on the spot. The nursery costs EUR 7.50 an hour and there is a 3-hour time limit.

How do you deal with Covid-19 at the mall?
- The mall is thoroughly cleaned every day.
- Hand sanitiser dispensers will be located throughout the shopping centre.
- Increased cleaning of all touch points.
- Our security staff will pay extra attention to compliance with our safety measures.
 
Are there bike racks?
There are bike racks near Albert Heijn XL, Jumbo Foodmarkt, P1 (main entrance) and at several spots along the Heuvelweg. We also have a secure bicycle parking area with a bike service station.

What services can I find at Westfield Mall of the Netherlands?
We offer a wide range of services, such as free refrigerated lockers, parent rooms and charging stations. You can find all services offered at Westfield Mall of the Netherlands on this page.

Is there a reception/information desk?
For questions about Westfield Mall of the Netherlands, please visit our reception desk, which can be found at the main entrance. Our hostess will answer any questions you may have to make your stay as pleasant as possible.

How does Westfield Mall of the Netherlands handle my privacy?
For more information about how Westfield Mall of the Netherlands handles privacy regulations, go to this page.

I’d like to get in touch with Westfield.
Please don’t hesitate to contact us. To do so, simply go to our this page.

I’d like to work in Westfield Mall of the Netherlands. Are there any job openings?
On this page, you’ll find all open positions at Westfield Mall of the Netherlands.

Can I change my child in Westfield Mall of the Netherlands?
All our toilets also feature separate parent rooms. Apart from changing your child, you can also breastfeed or heat up baby food in the microwave.

Where can I find the ATMs?
There’s a Geldmaat ATM at the Rozemarijnhof entrance, ING, Hema and AH XL.

Is there a cab stand?
There is a cab stand at P1, right next to the Fletcher hotel.

Can I get to Westfield Mall of the Netherlands by public transportation?
Westfield Mall of the Netherlands is easily accessible by public transportation. There are direct connections to The Hague and Delft. Trams 2, 6 and 19 all stop at Mall of the Netherlands, Leidschendam.

Are there charging stations for electric cars?
There are multiple charging stations for electric cars in all car parks.

I’d like to know when my favourite shop is opening its doors in Westfield Mall of the Netherlands
We'll keep you updated on all store openings and the latest news on all our social media channels.

How does Westfield Mall of the Netherlands handle sustainability?
Sustainability is of paramount importance to us, which is why we’re working to green Westfield Mall of the Netherlands. We strive to contribute to the environment in various ways. For more information, go to our sustainability page.

Where can I hand in my old batteries?
You can hand in your old batteries at Albert Heijn XL, Jumbo Foodmarkt and our sustainability wall.

Can Westfield Mall of the Netherlands support my club or charity?
We get a lot of sponsorship requests. We are currently committed to the Princess Maxima Centre for Pediatric Oncology, to which we also make charitable donations. After the mall opens, we will review all requests and make our decision based on various factors. Sponsorship requests can be emailed to: info@westfieldmallofthenetherlands.nl.

I would like to advertise on the digital screens in Westfield Mall of the Netherlands
For advertising queries, please contact Commercial Partnerships: commercialpartnerships.nl@urw.com. You can find more information about the various options here.

What is Click & Services
At our Click & Services front desk, you can pick up and try on online orders, pick up items from lost & found, purchase gift cards, buy Westfield merchandise, book a cab, make dining reservations, book a personal shopper, pick up baby changing kits and borrow wheelchairs, canes and buggies.

Why did you pick an English name?
We opted to call ourselves Westfield Mall of the Netherlands because this name reflects our ambitions and the unique, international character of the largest, most service-oriented and most innovative shopping centre in the Netherlands. The current name, Leidsenhage, is very well known regionally, but an update of this scale requires a new name with nationwide and even international appeal. After all, remarkable shops and international retail chains are drawn to our new centre. Moreover, this name meshes well with several of our other large-scale, remarkable projects, such as our highly successful Mall of Scandinavia in Stockholm and the Mall of Europe we are currently building in Brussels.

I can’t find an answer to my question
If you can’t find an answer to your question on this page, don’t hesitate to get in touch with us via the contact form.