Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and
external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of
the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends
OVERVIEW OF ROLE AND RESPONSIBILITIES
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and
customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the
fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete
non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand
standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between
customer service and shrink
Contributes to building a high performance team:
• Communicates effectively with direct manager, Sales Leadership Team and associates
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Acts as a shadow partner to new team members as requested
• Understands and demonstrates Limited Brands’ values
Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and
external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of
the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends
OVERVIEW OF ROLE AND RESPONSIBILITIES
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and
customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the
fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete
non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand
standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between
customer service and shrink
Contributes to building a high performance team:
• Communicates effectively with direct manager, Sales Leadership Team and associates
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Acts as a shadow partner to new team members as requested
• Understands and demonstrates Limited Brands’ values
Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and
external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of
the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends
OVERVIEW OF ROLE AND RESPONSIBILITIES
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and
customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the
fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete
non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand
standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between
customer service and shrink
Contributes to building a high performance team:
• Communicates effectively with direct manager, Sales Leadership Team and associates
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Acts as a shadow partner to new team members as requested
• Understands and demonstrates Limited Brands’ values
Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and
external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of
the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends
OVERVIEW OF ROLE AND RESPONSIBILITIES
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and
customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the
fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete
non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand
standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between
customer service and shrink
Contributes to building a high performance team:
• Communicates effectively with direct manager, Sales Leadership Team and associates
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Acts as a shadow partner to new team members as requested
• Understands and demonstrates Limited Brands’ values
Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and
external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of
the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends
OVERVIEW OF ROLE AND RESPONSIBILITIES
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and
customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the
fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete
non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand
standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between
customer service and shrink
Contributes to building a high performance team:
• Communicates effectively with direct manager, Sales Leadership Team and associates
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Acts as a shadow partner to new team members as requested
• Understands and demonstrates Limited Brands’ values
Excellent visual merchandising and presentation skill set; portfolio preferred
• Knowledge of industry competitive landscape and seasonal trends
• Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently
• Proven ability to facilitate visual merchandising training/workshops
• Ability to stretch, bend and lift moderate weight
• Comfortable on ladder at various heights
• Excellent communication skills and demonstrated ability to work collaboratively
• Schedule flexibility to include evenings and weekends to meet demands of the business
• Visual merchandising/presentation experience with a leading specialty retailer or brand of comparable volume/
velocity; 3 years minimum preferred
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Supports store team in achieving and maintaining visual and merchandising presentation standards
• Leads and supports planning and execution of brand guide in partnership with category managers and brand
delivery team
• Understands the opportunities and constraints of the store and uses this knowledge to elevate visual presentation
by interpreting brand guide standards to store-specific needs and architecture
• Supports creation and execution of solutions for product placement in line with brand guide direction
• Supports category managers in development and execution of merchandising and sell down strategies
• Effectively communicates and partners with market visual manager to achieve elevated visual merchandising
and presentation
• Gains business insight and creates SMART action plans that improve execution and results
• Leads and supports execution of brand rollouts and merchandising and presentation initiatives
• Orchestrates and implements window installations, interior displays, product/fixture placement and lighting
• Develops, maintains and updates floor plan and fixture block, in partnership with category managers
• Partners with customer experience manager and category managers to maximize use of real estate
• Partners with Sales Leadership Team to identify and resolve all maintenance and housekeeping issues
• Ensures coordination and optimization of the use, maintenance and storage of fixtures, props, and marketing
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Reinforces an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and
connecting the links between customer service, associate engagement and shrink
Builds a high-performance team
• Builds visual merchandising and presentation capabilities with total store team through onboarding, coaching and
dedicated workshops and training events
• Communicates effectively to build an awareness of and focus on visual merchandising presentation across Sales
Leadership Team
• Educates and communicates changes to visual merchandising standards to Sales Leadership Team and associates
• Motivates and inspires Sales Leadership Team and associates to maintain visual and merchandising standards
• Communicates effectively with direct manager, Sales Leadership Team, associates and peers
• Understands and demonstrates Limited Brands’ values
Takes responsibility for the following metrics, in addition to performance evaluation criteria and supporting key
total store metrics:
• Overall store appearance
• Availability of merchandise
• Superior visual merchandising and presentation skill set; portfolio preferred
• Knowledge of industry competitive landscape and seasonal trends
• Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently
• Demonstrates business acumen with strong strategic and analytical skills
• Proven ability to influence key partners
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Supports Sales Leadership Team in achieving and maintaining visual and merchandising presentation standards
• Leads and supports planning and execution of brand guide in partnership with category managers and brand delivery
team
• Gains business insight and creates SMART action plans that improve execution and results
• Proactively identifies and communicates Merchandise Flow and visual presentation challenges with recommended
solutions
• Drives execution and ensures that visual merchandising presentation standards are maintained in partnership with
category managers; including identifying and acting on sell-down strategies
• Ensures all SLT are trained to maintain visual merchandising presentation standards while engaging customers
• Builds strong communication and partnership with visual merchandising, VSI/Beauty
• Strategizes high-profile location visual merchandising/presentation/window strategy in-season, future state
• Proposes seasonal/quarterly refresh to stores floor fixturing/shops
• Builds strong communication and partnership with Visual Production
• Communicates Creative/Elements needed to meet expectations of designed strategy
• Build strong communication and partnership with Visual SD & C
• Leads and drives key real estate initiatives - planning, execution, follow-up and sustainment
• Partners with Visual SD & C on floorplan and new fixturing/branding elements
• Builds strong communication and partnership with Allocation
• Builds key partner in allocation to support the on-going needs of presentations
• Establishes key partnerships in allocation to ensure product levels meet presentation strategy expectations
• High-profile store visual training
• Actively participate in the talent selection process of all field leadership positions
• Execute on-going visual merchandising training with Sales Leadership Team and visual associates
PR EVENTS
• Supports with facilitation and coordination of and leads execution of all events within respective stores
CURRENT BUSINESS
• Understand and execute current business actions as per daily Store Mail Messaging. Clearly articulate the shift in
presentation strategy for the Sales Leadership Team and reinforces execution
• Actions: Share current state of execution through weekly comprehensive recap/photo deck. Provide feedback/
recommended actions to impact current business.
• Current awareness and knowledge of the competitive landscape
Build upon skill-set/capability of the High-Profile Team
• Conduct quarterly training with field visual team leveraging key partners from VSI, Beauty, PINK, Emerging Businesses
• Build partnership and rapport with visual merchandising partners/key stakeholders
• Build presentation/facilitation skills
Team (Talent Building and Retention)
• Continuous developmental conversations with all direct reports
• (formal and non-formal)
• Quarterly Force Ranking of staff
• Continual conversations with talent outside or organization to ensure that when resources are needed, we have
good understanding of our options – build and maintain external talent pool
Critical Business Partners:
• Visual Merchandising, Visual Production, Visual - SD & C
• Field Visual Team. Director High Profile Team
• Allocation
Builds a high-performance team:
• Attracts, recruits and hires highly qualified associates to support the functions of visual merchandising and brand guide
• Owns talent management lifecycle of direct reports including onboarding, assessment, retention, career
development, succession planning and recognition
• Builds visual merchandising and presentation capabilities with total store team through onboarding, coaching and
dedicated workshops and training events
• Builds associate connectivity with direct reports
• Manages associate relations of direct reports
• Educates and communicates changes to visual merchandising standards to Sales Leadership Team and associates
• Maintains active high caliber talent pool
• Motivates and inspires Sales Leadership Team and associates to maintain visual and merchandising standards
• Ensures high quality review, assessment and feedback of Home Office/Field and Leadership Team
• Partners with store manager to establish clear performance goals and objectives
• Communicates effectively with Sales Leadership Team, associates and peers, including cascading relevant
information to direct reports
• Understands and demonstrates Limited Brands’ values
Takes responsibility for the following metrics, in addition to performance evaluation criteria and supporting key
total store metrics
• Overall store appearance
• Availability of merchandise
• Retention
• Superior visual merchandising and presentation skill set; portfolio preferred
• Knowledge of industry competitive landscape and seasonal trends
• Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently
• Demonstrates business acumen with strong strategic and analytical skills
• Proven ability to influence key partners
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales
and profit growth:
• Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering
highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Supports Sales Leadership Team in achieving and maintaining visual and merchandising presentation standards
• Leads and supports planning and execution of brand guide in partnership with category managers and brand delivery
team
• Gains business insight and creates SMART action plans that improve execution and results
• Proactively identifies and communicates Merchandise Flow and visual presentation challenges with recommended
solutions
• Drives execution and ensures that visual merchandising presentation standards are maintained in partnership with
category managers; including identifying and acting on sell-down strategies
• Ensures all SLT are trained to maintain visual merchandising presentation standards while engaging customers
• Builds strong communication and partnership with visual merchandising, VSI/Beauty
• Strategizes high-profile location visual merchandising/presentation/window strategy in-season, future state
• Proposes seasonal/quarterly refresh to stores floor fixturing/shops
• Builds strong communication and partnership with Visual Production
• Communicates Creative/Elements needed to meet expectations of designed strategy
• Build strong communication and partnership with Visual SD & C
• Leads and drives key real estate initiatives - planning, execution, follow-up and sustainment
• Partners with Visual SD & C on floorplan and new fixturing/branding elements
• Builds strong communication and partnership with Allocation
• Builds key partner in allocation to support the on-going needs of presentations
• Establishes key partnerships in allocation to ensure product levels meet presentation strategy expectations
• High-profile store visual training
• Actively participate in the talent selection process of all field leadership positions
• Execute on-going visual merchandising training with Sales Leadership Team and visual associates
PR EVENTS
• Supports with facilitation and coordination of and leads execution of all events within respective stores
CURRENT BUSINESS
• Understand and execute current business actions as per daily Store Mail Messaging. Clearly articulate the shift in
presentation strategy for the Sales Leadership Team and reinforces execution
• Actions: Share current state of execution through weekly comprehensive recap/photo deck. Provide feedback/
recommended actions to impact current business.
• Current awareness and knowledge of the competitive landscape
Build upon skill-set/capability of the High-Profile Team
• Conduct quarterly training with field visual team leveraging key partners from VSI, Beauty, PINK, Emerging Businesses
• Build partnership and rapport with visual merchandising partners/key stakeholders
• Build presentation/facilitation skills
Team (Talent Building and Retention)
• Continuous developmental conversations with all direct reports
• (formal and non-formal)
• Quarterly Force Ranking of staff
• Continual conversations with talent outside or organization to ensure that when resources are needed, we have
good understanding of our options – build and maintain external talent pool
Critical Business Partners:
• Visual Merchandising, Visual Production, Visual - SD & C
• Field Visual Team. Director High Profile Team
• Allocation
Builds a high-performance team:
• Attracts, recruits and hires highly qualified associates to support the functions of visual merchandising and brand guide
• Owns talent management lifecycle of direct reports including onboarding, assessment, retention, career
development, succession planning and recognition
• Builds visual merchandising and presentation capabilities with total store team through onboarding, coaching and
dedicated workshops and training events
• Builds associate connectivity with direct reports
• Manages associate relations of direct reports
• Educates and communicates changes to visual merchandising standards to Sales Leadership Team and associates
• Maintains active high caliber talent pool
• Motivates and inspires Sales Leadership Team and associates to maintain visual and merchandising standards
• Ensures high quality review, assessment and feedback of Home Office/Field and Leadership Team
• Partners with store manager to establish clear performance goals and objectives
• Communicates effectively with Sales Leadership Team, associates and peers, including cascading relevant
information to direct reports
• Understands and demonstrates Limited Brands’ values
Takes responsibility for the following metrics, in addition to performance evaluation criteria and supporting key
total store metrics
• Overall store appearance
• Availability of merchandise
• Retention
Expérience dans le management, dans la vente retail.
Base en informatique et en anglais.
Gérer l'organisation et l'animation du point de vente.
Définir les objectifs de vente.
Mise en place de campagne. (merchandising et vitrines)
Être formateur envers l'équipe de vente.
Booster les équipes de ventes.
Assurer la liaison entre la direction et le personnel.
Vous êtes reconnu pour vos compétences relationnelles et votre esprit d'équipe.
Vous avez le goût du challenge et êtes orienté business.
L'anglais courant est essentiel.
La pratique de la langue chinoise est un sérieux atout.
Dans ce cadre vos missions principales consisteront à :
Gestion du magasin
- Ouverture et fermeture du magasin, ouverture et clôture des caisses
- Vente de produits, proposition de produits supplémentaires / complémentaires
- Contrôler la procédure d’encaissement
- Gestion de stock et de l’inventaire
- Traitement dans la courtoisie des litiges avec les clients
- Application des mesures obligatoires concernant la sécurité quotidienne du magasin
- Participe aux opérations marketing au sein du magasin
Management
- Gestion des plannings des équipes
- Participe à la formation et au suivi des performances de l’équipe
- L’animation et donner des feedbacks sur terrain
- L’entretien mensuel et EAE
Chouchouter nos clients et incarner LE Service Marionnaud;
Effectuer les encaissements, tout en connaissant les différentes procédures;
Participer à la bonne tenue du magasin et le mettre en beauté via le merchandising
Vous avez un goût prononcé pour le management d’équipe et avez déjà eu la responsabilité d’un point de vente en tant que Responsable Adjoint.
Vous avez une forte affinité produit, êtes rigoureux, disponible et curieux.
Rattaché.e à la Responsable de Magasin, les missions principales consisteront à la seconder et l’accompagner dans la gestion du point de vente.
Et plus précisément :
Participer au pilotage de l’activité commerciale :
- Analyser le Chiffre d’affaires et les indicateurs de performance et proposer au Responsable de Magasin des plans d’action pour les optimiser,
- Développer les ventes,
- Accueillir et assurer un conseil personnalisé à chaque client et veiller au bon réassort du magasin,
- Mettre en œuvre la charte service client et contribuez à rendre le magasin attractif.
Assurer l’animation de l’équipe :
- Coordonner et organiser le travail de l’équipe,
- Intégrer et former les nouveaux collaborateurs,
- Assurer une communication efficace,
- Faire preuve d’exemplarité et être garant de la bonne application de la législation sociale.
Contribuer à la gestion du point de vente :
- Garantir les flux monétaires (procédures de caisse, remise en banque, fond de caisse),
- Assurer les ouvertures et fermetures de magasin,
- Garantir le respect des normes d’hygiène et de sécurité,
- Participer à la préparation des inventaires et à leur réalisation,
- Lutter contre la démarque inconnue et assurer une bonne gestion de la réserve.
resp.parisleshalles.lollys@gmail.com
directement en boutique à la responsable ou l'adjointe
