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Opening Hours & Information

Concierge Services

Simplify and enrich every experience at the center with the assistance of the attentive Concierge staff.


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Group Tours and Experiences

Group Tours & Experiences

When searching for a rich and rewarding destination for a group outing, Westfield Old Orchard can easily accommodate you with a wealth of services. Westfield Concierge will provide your special group with complimentary services and amenities to make your time together effortless and unforgettable.

A group reservation of ten or more will receive the following:

  • Complimentary greeter service
  • Exclusive Shopper Privileges Card featuring an enviable collection of valuable discounts and savings at participating shops and restaurants
  • Complimentary shopping bags (while supplies last)
  • Familiarization tour opportunities for travel planners
  • Suggested itineraries and tour planning
  • Group experiences at our shops and restaurants
  • Free motorcoach parking


To enjoy complimentary service for your group, a minimum one-hour visit and one-week advance notice is required. For more information, please contact Annie Opaltchenski at 847.674.7070 or aopaltchenski@westfield.com.

For group experience information, download Westfield Old Orchard's Destination Planning Guide.